Privacy Policy

1. Introduction

Hearing Comforts ("we", "us", "our") operates this website and provides hearing test, hearing aid and audiology services across India. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

2. Information We Collect

When you book a hearing test, request a callback, or contact us via this website, WhatsApp, phone or our appointment form, we may collect your name, phone number, email address, city, and any details you share about your hearing concern. We do not knowingly collect information from anyone we know to be under the age of 18 without a parent or guardian's involvement.

3. How We Use Your Information

We use the information you provide to schedule and confirm hearing tests and appointments, respond to enquiries, share relevant information about hearing aids and services, coordinate home visits, and improve our services. We may contact you via call, SMS or WhatsApp using the number you provide.

4. Sharing of Information

We do not sell your personal information. We may share limited information with our audiologists and clinic staff involved in delivering your appointment, and with service providers (such as WhatsApp Business, hosting or scheduling tools) strictly to operate our services. We may disclose information if required to comply with a legal obligation.

5. Hearing Test Results

Hearing test results and any health-related information you share with us are used only to recommend suitable hearing aid solutions and provide care. Results shared on this website or in marketing are for reference and educational purposes only, and do not replace an in-person clinical diagnosis.

6. Cookies & Website Data

Our website uses cookies and similar technologies through the following third-party tools: Google Tag Manager and Google Analytics (GA4) to understand site traffic and usage patterns; Microsoft Clarity to record anonymised session behaviour (such as clicks and scrolling) and generate heatmaps so we can improve the website; and Meta Pixel to measure the effectiveness of our Facebook/Instagram advertising and, where applicable, to show you relevant ads. These tools may set cookies and collect information such as your IP address, device and browser type, and pages visited.

When you first visit our website, you will see a cookie consent banner. These tools only load after you click "Accept" on that banner; if you click "Decline", they will not run during that browsing session. You can also disable cookies at any time through your browser settings, though this may affect some website functionality. To change your earlier choice, clear your browser's site data for hearingcomforts.in and reload the page to see the banner again.

7. Data Security

We take reasonable measures to protect the information you share with us. However, no method of transmission over the internet or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Choices

You can ask us to update or delete the personal information we hold about you, or opt out of promotional communication, at any time by contacting us at info@hearingcomforts.in or +91 76785 90474.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please reach out via our Contact page, email info@hearingcomforts.in, or call +91 76785 90474.